['Privacy Policy\n\nAt Crystal Gloss Car Wash Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit or use our online platform and services including vehicle cleaning, detailing, and related automotive services.\n\n1. Information We Collect \nWe collect personal information that you voluntarily provide to us when using our services, such as: \n- Contact details (name, phone number, email address) \n- Vehicle information (make, model, registration details) \n- Payment and billing information \n- Service preferences and appointment details \n- Any other information you provide to facilitate service delivery\n\nWe may also collect certain data automatically when you visit our site, such as your IP address, browser type, and usage patterns, to improve your experience and service performance.\n\n2. Use of Your Information \nWe use your information to: \n- Provide and manage our automotive cleaning and detailing services \n- Schedule and confirm appointments \n- Communicate important updates regarding your service or our platform \n- Process payments and prevent fraudulent transactions \n- Comply with legal obligations and regulatory requirements \n- Improve our services, customer support, and overall user experience \n- Send promotional materials only when you have consented\n\n3. Legal Basis for Processing \nWe process your personal data in accordance with applicable data protection laws, including GDPR. Processing is based on one or more of the following: your consent, the necessity to perform a contract, compliance with legal obligations, or our legitimate interests consistent with your rights.\n\n4. Data Sharing and Disclosure \nYour personal data will be kept confidential and only shared with: \n- Trusted third-party service providers who perform services on our behalf (e.g., payment processors, IT support) \n- Authorities or regulators if required by law \n- Other parties with your explicit consent \n\nWe do not sell or rent your personal information to third parties.\n\n5. Data Retention \nWe retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.\n\n6. Your Rights under GDPR \nYou have the right to: \n- Access the personal data we hold about you \n- Request correction or deletion of inaccurate or incomplete data \n- Restrict or object to processing of your data \n- Withdraw consent where processing is based on it \n- Receive your data in a structured, commonly used format (data portability) \n- Lodge a complaint with a supervisory authority if you believe your data is mishandled\n\nTo exercise these rights, please contact us at our physical address listed below.\n\n7. Security \nWe implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.\n\n8. Cookies and Tracking Technologies \nOur site uses cookies and similar technologies to enhance usability and collect analytics. You may manage or disable cookies through your browser settings; however, certain features may be affected.\n\n9. Children’s Privacy \nOur services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children without parental consent.\n\n10. Changes to this Privacy Policy \nWe may update this policy periodically to reflect changes in legal requirements or our practices. Updated versions will be posted on our platform with the date of revision.\n\nContact Information \nFor any questions, requests, or concerns concerning your personal data or this Privacy Policy, please write to: \n\nCrystal Gloss Car Wash Ltd \n58 Harrow Road \nSuite 2 \nLondon, Greater London \nW9 3QB \nUnited Kingdom\n\nWe appreciate your trust in using our services and are dedicated to protecting your privacy with the utmost care.', 0.0013016, 'gpt-4.1-mini']